Fintech payments and operations
Noja designs what happens when a payment goes wrong: the status a customer sees, the queue an operations team works from and the approval that releases the money.
Covers: Stuck and failed payments, Disputes and reversals, Maker-checker approvals, Audit trails, NIP, UPI, PayID and Osko rails.
Payment Resolution: A self-initiated project for Nigeria and India. In an unmoderated test with 10 customers, 8 said they would wait instead of paying twice.
Healthcare revenue cycle and billing ops
Noja designs denial work queues and claim workspaces for medical billers, built around money at risk, filing deadlines and the evidence behind each decision.
Covers: Claim denials and appeals, CARC codes, 277CA and 835 data, Timely filing deadlines, Billing work queues.
Denials Desk: A self-initiated concept with a live coded prototype. It has not been tested with billers yet.
B2B SaaS dashboards and workflows
Noja designs dashboards, data tables and multi-step workflows for teams who use a product all day, plus the admin views and design systems behind them.
Covers: Dashboards and data tables, Admin views, Shortlisting and approval flows, Design systems, Developer handoff.
Anchor Experts: A client project. Anchor's own figures: launched with 180 active clients and 500+ vetted candidates, with 30 placements in its first quarter.
Human-in-the-loop AI workflows
Noja designs AI-assisted decisions where the AI suggests, the evidence is one click away and a person approves, edits or rejects the result.
Covers: AI suggestions people can check, Source tracing for each suggestion, Override and rejection flows, Failure and low-confidence states.
Denials Desk: Every AI suggestion traces back to the source field it used. A self-initiated concept, not yet tested with billers.